We ship via Aras and Ptt cargo. You can choose a cargo company at the cart stage when ordering.
If an order is placed with the cash on delivery option in all conditional free shipping opportunities, a cash on delivery service fee is added.
Pay at the door
You can order Cash on Delivery anywhere in Turkey. For orders with cash on delivery, +25 TL Payment on Delivery Service Fee is collected by the cargo company, as the cargo company mediates the payment process.
After choosing the size of each product you order, the estimated delivery time is 24 hours. Once your order is delivered to cargo, it will be delivered to you by the cargo company within 1 to 4 business days.
Delivery to Villages and Mobile Areas
Delivery to villages and mobile areas is made by PTT cargo. It is delivered within 1-8 business days.
Even if you choose other cargo companies to villages and mobile areas, delivery is made by PTT cargo.
The exchange or return period for the products you purchased from dressdelisi.com.tr is 14 days from the moment you place your order, provided that they are unused.
For exchange or return transactions, you must send it via the cargo company we have an agreement with.
PTT cargo code: 604746762 Aras cargo code: 2308754551118
Please keep the receipt given to you by the cargo until your return or exchange is made.
Cargoes sent from other cargo companies with payment against us are not accepted.
When you return a product, your money will be refunded within 1-7 business days, depending on your payment method, after receiving approval from the product inspection.
After sending your product/products for exchange or return, your shipment reaches us and receives acceptance confirmation, and then the review is initiated. If the product(s) you send are unused, undamaged and properly packaged, your money will be refunded based on your exchange or payment method.
If you made your payment by debit/credit card, your refund will be returned within 1-7 business days after your refund is approved by our refund team.
If you paid with the cash on delivery option, your money will be refunded to the IBAN number you provide to us within 1-7 business days. The IBAN number you provide to us must be accurate, complete and have the same surname as the person who placed the order. The amount charged by the cargo company as payment at the door is not refundable.
For detailed information and questions, you can call our Customer Services number 0850 309 58 74 .